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Our goal is to extract the full potential from the SolarWinds Service Desk integration with Microsoft Teams and Slack-stay tuned for more updates.

Slack: Go to the Slack marketplace and search for SolarWinds Service Desk.

Microsoft Teams: Go to the Microsoft Teams marketplace (AppSource) and search for SolarWinds Service Desk.

If you decide to enable this integration/collaboration channel, this is all you need to do: The integrations can help the IT department improve issue resolution times, meet service-level agreements (SLAs), and extract higher value from existing investments at no additional cost. If your end users use both Microsoft Teams and Slack, SolarWinds Service Desk offers the flexibility to use either platform or start on one and continue on the other! Implementation in other regions is planned. Additionally, c urrently the ability to add attachments to tickets created via Slack is available only to customers in the US. PLEASE NOTE: Due to a limitation with Microsoft Teams, we don’t currently support adding an attachment to tickets created via Microsoft Teams.

Utilize the Microsoft Teams and Slack apps to perform the above tasks.

Add comments, attachments (see note below), categories, and subcategories to tickets.With the integration, end users can do the following: The SolarWinds® Service Desk integration with Slack and Microsoft Teams enables users to request and receive services from within the collaboration app. Due to the widespread usage of these collaboration technologies, it’s essential to reach end users where they choose to complete their work for convenience and increased productivity. In fact, in 2022, Microsoft Teams and Slack have 270 million and 18 million active users respectively. Consequently, businesses have increasingly embraced Microsoft Teams and Slack as communication tools. Due to remote work, there’s been a significant movement toward chat and collaboration platforms, which are now more crucial than ever. Nearly every corporate worker has experienced change over the past two years, most likely due to the COVID-19 pandemic, an event that suddenly propelled us into the workplace of the future.